Jiffy Lube: Car maintenance ripoff?

Underdogg812 · Starting Rotation Joined: 24 Jun 2005 Posts: 117

Seems like they're charging their customers for work that wasn't even done. Something to be aware of, especially for those of you in LA. Check it out and judge for yourself...

http://mfile.akamai.com/12924/wmv/vod.ibsys.com/2006/0503/9152183.200k.asx

angel · Posted: Fri Nov 10, 2006 6:15 am Post subject:

I went there once......no more.
_________________
"Darkness cannot drive out darkness. Only light can do that. Hate cannot drive out hate. Only love can do that." ~~Martin Luther King Jr.~~

Surfitall · Posted: Fri Nov 10, 2006 8:45 am Post subject:

Yes, I've heard of this before with Jiffy Lubes. It's good to see our local news doing a story on it though. I think everyone should boycott all Jiffy Lubes across the country. Clearly, this is a franchise without adequate control over it's franchisees.

Do you know that if a McDonald's franchise doesn't consistently pass McDonald's own cleanliness standards, McDonald's will essentially reposess the franchise from the franchisee. McDonald's does its own spot checks on this, because they know that one dirty McDonald's can have an impact on all the other McDonald's in the chain.

Jiffy Lube could easily do their own inspections just like Channel 4 did, and strip franchises away from franchisees if they fail. But they don't. These kinds of reports have been going on for years with Jiffy Lube. Clearly, their corporate headquarters doesn't care enough to take this issue seriously. Oh, I'm sure they claim they do, but it's all just talk. "We'll take appropriate actions" yada yada yada. They'll fire the guys in the video, including "Alex" the district manager, but won't address the systemic problem.

I have to admit, I've gone to Jiffy Lube for oil changes. I always decline the additional services they suggest because I just plain don't trust them. Lately, I've decided I'm just going to do my own oil changes. Not because it's cheaper, but because I just don't trust these crooks at Jiffy Lube.

lakez34 · Star Player Joined: 24 Apr 2001 Posts: 6131

This is actually a pretty old story (6 months or so). I don't know if Channel 4 has done any followup, but like the above guys mentioned, Jiffy Lube seems to consistently have these types of problems.

I usually get my oil changes at what I believe is a relatively new chain called EZ-Lube where the service is fast and friendly and so far, I've had no real issues. Of course, I also haven't had any major work done there outside of oil changes, but from what I see, they seem like they genuinely do their work.

KingKobe20 · Posted: Fri Nov 10, 2006 11:51 am Post subject:

Guranteed that Econo Lube and Tube will beat any of their prices.

999 · Franchise Player Joined: 19 Oct 2006 Posts: 20267

its not just jiffy lube.... I caught my own BMW dealer... I wrote a Big A on my micorfilters and oil filters..... Requested the oil service.... they changed the oil but not the filters..... I went back there and got the mechanic and service advisor fired and in return they extended my warranty to 100K miles

Texas_Pete · Posted: Fri Nov 10, 2006 3:31 pm Post subject:

I believe they are some crooks. When we moved from San Diego to Texas, they had no record that things done at the Jiffy Lube in Cali were done. I find that hard to believe that they are not linked somehow.

Just change your oil yourself

lakez34 · Star Player Joined: 24 Apr 2001 Posts: 6131

I would if I could, but my car is too low for me to get under it, and I'm not too comfortable just putting it up on a jack.

999 · Franchise Player Joined: 19 Oct 2006 Posts: 20267

Laker_Town · Retired Number Joined: 26 Jun 2006 Posts: 25604

Man,...and I was going in this weekend to service my bucket. Im tired of turning wrenches....Id rather pay nowadays

angel · Posted: Fri Nov 10, 2006 6:37 pm Post subject:

Not every residence allows for working on cars.
_________________
"Darkness cannot drive out darkness. Only light can do that. Hate cannot drive out hate. Only love can do that." ~~Martin Luther King Jr.~~

angrypuppy · Retired Number Joined: 13 Apr 2001 Posts: 32768

Never been to a Jiffy Lube.

But stay away from Pep Boys. The nicest thing I can say about them is that they're careless and quite incompetent.

angel · Posted: Sat Nov 11, 2006 9:28 am Post subject:

Econo Lube has been good and reasonably priced.
_________________
"Darkness cannot drive out darkness. Only light can do that. Hate cannot drive out hate. Only love can do that." ~~Martin Luther King Jr.~~

Surfitall · Posted: Sat Nov 11, 2006 12:22 pm Post subject:

lakez34 · Star Player Joined: 24 Apr 2001 Posts: 6131